<p><strong>Service Offerings</strong><p>
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XL Management Services (SL) Ltd is a wholly owned subsidiary of XL Africa Group and an indigenous company registered under the Business Registration Act No. 13/1983 with Certificate of Registration No. 831/2008.</p>
<p>We offer professional services to discerning customers and market leaders in the areas of Your organization needs to effectively align its human resources and corporate services with its overall business strategy to generate internal value and also create premium for its customers. You want a productive workforce. You want an integrative system that produces results. We understand this dynamics of business imperatives and will deploy fitting models to complement your organisation to enable you minimize operational costs and drive top-line quality service efficiency. 

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<p><strong>Key Strategies</strong><br /></p>
<p>
The relationship between the client and XL Management services (SL) Limited will be governed by Service Agreement (SLA) which includes performance target, rewards and sanctions for deviation as well as other conditions that enable the on-going tracking and managing of services performance against agreed service levels. Within XL itself, all our internal operations are driven by internal Service Agreements between the components departments and XL.  Specifically, the SLA defines:
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The roles and responsibilities for  the client and XL Management Services (SL) Limited
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<li>The formal interface between the client and XL Management Services (SL)  Limited</li>

<li>A reporting structure and review process that will allow changes to the performance targets and continuous improvements to service levels.</li>
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