Our fully equipped Call Center Solution delivers multi-channel capabilities and simultaneous access to customer information. The service representatives are well-trained and have easy access to detailed customer histories to enable them effect cross-selling and up-selling of services and products tailored to meet specific needs of customers in each contact. This consistent and personalized service can help increase customer satisfaction and retention. It also utilizes the intelligent reporting and analysis capabilities to facilitate continuous improvements in service delivery to meet customer expectations thus helping clients to save costs and improve revenues. Our call centre platform delivers a wide range of services including the following:
Customer Relationship Management: Our CRM services deliver welcome calls, verification calls, up-sells and cross-sells campaign, retention calls, renewals and upgrades as well as referral marketing and feedback for clients in different sectors. Handling of overflow calls from customers: Clients are able to channel overflow of calls to our call centre where such calls are handled and issues arising from such calls are resolved by highly trained and dedicated call centre professionals.
In-bound Call Centre Services: XL Outsourcing Limited Call Centre Outsourcing offers in-bound telesales, product enquiries, customer services, after-sales servicing, technical help desk, shared services, activations and order tracking, as well as claims handling for clients and their customers.
Out-bound Telemarketing: We leverage on our call centre platform to generate sales for clients for various products at agreed terms of compensation and other deliverables related to services or products.
Field Marketing/Products Distribution Channel: We deliver traditional face-to-face marketing by leveraging on our advanced mobile technology solution, collection and submission of account opening, loans products sales, card sales, and other bank products. Our unique platform also enables us to generate sales, feedback and track customers and potential customers for clients.
Bills Payment: Payment of utilities, taxes, tenement rates, subscriptions, etc. is made a lot easier through our call centre platform thus, supporting clients and their customers for more convenience and indeed more profitability.
Consultancy service: Provision of call centre facilities for clients in areas such as network infrastructure, technology hardware and software, agent workstations, management offices, training facilities as well as meeting rooms is part of consultancy services we offer through the XL Outsourcing Limited Call Centre services.